ek44r Privacy Policy — Your Information Is Completely Safe With Us

1 Introduction

ek44r ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. We believe that your privacy is a fundamental right. This Privacy Policy ("Policy") explains how ek44r collects, uses, discloses, and protects your personal information when you use our website ek44r.cam and related services.

By accessing this website or using ek44r's services, you are considered to have agreed to this Privacy Policy. This Policy should be read together with our Terms and Conditions.

2 Information We Collect

ek44r may collect different types of information in different situations. Below is a description of the information collected:

2.1 Information You Provide Directly

When you open an account or use services on ek44r, we may collect the following information:

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Account username and password

2.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically, such as:

• IP address and device identity
• Browser type and version
• Date, time, and duration of page visits
• List of pages you have viewed
• Gaming activity and transaction history

2.3 Identity Verification Information

To keep financial activity secure and to complete the KYC process, ek44r reserves the right to verify your identity. This process may require you to provide a government-issued photo ID, proof of address, or verification of your payment method.

3 Purpose of Data Use

ek44r uses collected information only for specific legitimate purposes. We may use your information for the following:

• To create, manage, and secure your account
• To process deposits, withdrawals, and other financial transactions
• To improve service quality and to launch new games and features
• To provide customer support, especially through our 24/7 live chat service
• To prevent fraud and ensure platform security
• To meet legal and regulatory obligations
• To send relevant promotional information and offers (only with your consent)
• To operate responsible gaming programs

4 Data Storage and Deletion

ek44r retains your personal information only for as long as it is necessary or required to fulfil legal obligations. Generally:

• Information for active accounts is retained for the duration the account remains active.
• Information for closed accounts may be retained for a specified legal period.
• Financial transaction records are retained for a defined period in accordance with regulatory requirements.

Once the designated retention period ends, ek44r securely deletes or anonymises your information.

5 Sharing Information with Third Parties

ek44r may share information with trusted third parties in specific circumstances. However, such sharing is always limited, purpose-driven, and conducted under contractual safeguards.

5.1 Payment Processors

Necessary information may be shared with the relevant payment service providers to process transactions via bKash, Nagad, Rocket, and bank transfer. These organisations follow their own privacy policies.

5.2 Game Providers

Certain technical information may be shared to deliver uninterrupted services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.

5.3 Legal Authorities

ek44r may share information with law enforcement agencies or regulatory authorities to meet legal obligations or comply with valid government directives.

6 Cookies and Tracking Technologies

ek44r uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of our platform.

6.1 Essential Cookies

These cookies are indispensable for the core functionality of the website. Without them, account login, game sessions, and secure transactions will not work properly.

6.2 Functional Cookies

These cookies help remember your preferences (such as language and settings) and personalise your experience.

6.3 Analytical Cookies

These cookies help us understand how users interact with the platform so we can continuously improve service quality.

7 Security Measures

ek44r uses industry-standard technologies and processes to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers takes place over an encrypted connection.
• Data Encryption: Stored sensitive information is protected with advanced encryption algorithms.
• Access Controls: Only authorised personnel have limited access to user information.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional layer of security is provided to protect your account.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security when transmitting information over the internet. If you suspect a security breach, please notify our support team immediately.

8 Your Rights

As a user of ek44r, you have the following rights regarding your personal information:

8.1 Right to Access Information

You may request from us at any time what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction through our support team.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained if there are legal or contractual obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, email [email protected] or submit a request via live chat.

8.5 Right to Lodge a Complaint

If you have any objection to how your information is used, contact us directly. We take all complaints seriously and work to resolve them in a timely manner.

9 Protection of Minors

ek44r strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and securely delete all associated information.

10 Policy Changes and Updates

ek44r reserves the right to update this Privacy Policy from time to time. Reasons for changes may include:

• Launching new services or features
• Keeping up with legal or regulatory changes
• Improving security practices
• Bringing clarity based on user feedback

For any significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after changes are made will be taken as acceptance of the updated policy.

The date of the most recent update will always be indicated at the top of this page.